This document sets out the steps LEE ABBEY LONDON has taken in order to comply with the Government’s guidance on managing the risks of COVID-19.

Our main priority has been, and continues to be, the safety and welfare of our staff, our residents and our communities. We are taking a conservative, risk-based approach, in accordance with all guidance provided by the UK Government and Public Health England, ensuring a safe operating environment, for all.

We have undertaken a thorough risk assessment for all parts of our business in order to manage and mitigate our risks in response to the COVID-19 pandemic. Copies of this risk assessments is available on request.

This has allowed us to continue to support our clients throughout the lockdown with some of our workforce being based at home, facilitated by digital platforms.

As the situation eases, we are now able to resume activities in accordance with Government guidelines and our own risk assessments. We are also adopting a new way of working and serving our clients by encouraging everyone to keep within their social circle and ensure they use the track and trace App.

The guidelines apply to our premises in the United Kingdom and will be rigorously applied at all times. Where guidance changes, we will continue to follow all local, as well as national policy.

We expect adaptions to these arrangements will be made as Government guidance develops and we will constantly evaluate and review the effectiveness of our policies and procedures.

Key measures include:


  • Servery Queue: A tape has been laid out demarcating  2m distance between those waiting in the queue.
  • Reception: A screen is installed in our reception area and a tape has been laid out demarcating 2 m distance between the receptionists and those waiting in the lobby.
  • Servery and Main kitchen:
    •  Sneeze screens have been installed. The number of people working on Kitchen and Servery teams has been reduced to facilitate social distancing in these areas.
    • Masks are worn when laying out and serving food.
    •  Self service has been replaced with a staffed food service system.
  • Dining Room:
    • The tables and chairs in the dining room have been rearranged to enable 2m distance between diners when seated.
  • Café:
    • The sofas, chairs, coffee tables and table in the café have been rearranged to enable 2m distance between people when seated for meetings and events.
  • Musicians and Worship Leaders:
    • Worship leaders have been given their own microphones.


  • Multiple hygiene stations have been laid out to facilitate hand washing and sanitisation.
  • Signs have been erected throughout the building to encourage and instruct effective hand washing and sanitisation.
  • Masks, gloves and other PPE have been purchased and made available to the teams in the house with instruction on effective use.


  • A COVID-19 information zone has been erected in the lobby.
  • A dedicated email address for all COVID-19 related queries.
  •  Regular emails are sent to communicate the government guidelines to all residents and staff.
  •  Further reinforcement happens verbally in weekly staff and community meetings.


  • Working from home and avoiding public transport has been facilitated and encouraged wherever possible.
  • Contractor visits have been reduced to essential visits only and where possible, bedrooms are to be avoided.
  •  The Health and Safety Committee meet daily to discuss the effectiveness of these measures.

We understand that the current situation will be causing uncertainty. Please be assured that we will regularly keep you updated as new information is made available and further details from the UK Government has been confirmed. We’ve also created a video on our Covid-19 measures.

If you have any questions, please email us at